How We Use Your Information

When you contact The Resident — whether through our website form, email, WhatsApp, or via your concierge — we collect only the information needed to respond to your enquiry and manage your booking.

What We Collect

• Name

• Contact details

• Message or booking request

• Any relevant appointment information

Why We Collect It

We use this information to:

• Respond to your enquiry

• Arrange appointments

• Communicate necessary service details

• Maintain internal business records

We do not share your information with third parties unless required to deliver the service (e.g., your hotel concierge) or comply with legal obligations.

Your Rights

Under GDPR, you can request to:

• Access your data

• Correct inaccuracies

• Request deletion

• Withdraw consent

To exercise your rights, email us at: contact@theresident.uk

Your data is handled with strict confidentiality and stored securely.