Our Privacy Policy

This Privacy Policy explains how The Resident (“we”, “us”, “our”) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring your data is handled responsibly.

Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Personal details such as your name, email address, phone number, and booking information.

  • Communication history, including messages sent via our contact form, WhatsApp, or email.

  • Technical data, such as IP address, browser type, and site usage information (via analytics tools).

How We Use Your Information

We use your information to:

  • Provide and manage appointments and services.

  • Respond to enquiries and communicate with you.

  • Improve our website and customer experience.

  • Maintain internal records and business operations.

  • Meet any legal obligations.

We do not sell or share your personal information with third parties except where required to deliver our services (e.g., booking systems) or comply with the law.

Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Your information is stored securely and only retained for as long as necessary for the purposes outlined above.

Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates.

  • Request deletion of your data where applicable.

  • Withdraw consent for communication at any time.

To exercise these rights, please contact us at: contact@theresident.uk

Cookies

Our website may use cookies to improve performance and user experience. You can manage cookie settings through your browser at any time.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: contact@theresident.uk