Last updated: 18th November 2025

Welcome to The Resident. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

The Resident (“we”, “us”, “our”) provides beauty, hair, and makeup services delivered by industry-leading artists. Services may be booked directly or through a hotel concierge.

2. Bookings

• Appointments are subject to artist availability.

• Booking confirmations will be sent via email, WhatsApp, or your concierge.

• We reserve the right to decline a booking where necessary.

3. Cancellations & Changes

• Cancellations within 24 hours of the appointment may be subject to a fee.

• If an artist becomes unavailable due to unforeseen circumstances, we will offer an alternative or a full refund (where applicable).

4. Payments

• Pricing is confirmed at the time of booking.

• Payment may be taken in advance or at the time of service.

• We do not store payment information on our website.

5. Client Responsibilities

• Clients must ensure they provide accurate information when booking.

• Access to the location must be safe and appropriate for the service being delivered.

6. Liability

We are not liable for:

• Any allergies or sensitivities not disclosed in advance.

• Delays caused by circumstances beyond our control.

• Third-party platforms, including WhatsApp or hotel booking systems.

Our artists are fully insured and trained to the highest standards.

7. Website Use

• All content on this website is owned by The Resident.

• You may not copy, reproduce, or distribute content without permission.

8. Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page.

9. Contact

For questions regarding these terms, contact us at: contact@theresident.uk